method = bad PR

Back in June, I left a comment on ljcfyi's post about new Method products that mentioned how the handle on my recently acquired O-Mop had snapped right off after only a few times of use. Not long after, this comment appeared on my blog:

Hey,

Hope you don't mind me following you from LJC's blog. I just read that your omop handle broke! That sucks!
if you email felicia@methodhome.com she can set you up with a new one, stat.

Meredith
meredith@methodhome.com

So, I sent the e-mail along with this photo of my broken O-Mop. The reply e-mail I received was:

No Problem,

What you’ve sent is perfect. I’ll send the coupon today. It will cover the cost of a new omop starter kit at Target.

Thanks, and if there’s anything else I can do please let me know,
Felicia

That was at the beginning of July. Here it is September 8th, and still no coupon for my replacement O-Mop.